Four months ago, I was one of those furious AirAsia passengers who got affected by the airline’s sudden flight cancellations. My flight from Singapore to Clark was moved from the 19th to the 20th of August. For a budget traveler like me, an extra day is already expensive and that would also mean I have to ask for additonal leave at work. I hate cancelled plans and I didn’t want all the hassle of requesting for a refund so I just agreed with the change in schedule.
Then, one month before our flight I got another email from AirAsia and this time ALL the flights from Clark to Singapore and vice versa were cancelled starting August 1. I was so mad at AirAsia that time because that meant all our plans were screwed. These were the options included in the email:
Dearest Valued Guest,
Philippines’ AirAsia has always taken great care when implementing any flight changes that may inconvenience you, our valued guest. Unfortunately, we have to suspend services between Clark and Singapore effective 1st August 2013 due to commercial considerations.
We sincerely apologise for the inconvenience this flight suspension may cause you and we would like to offer you the following options:
One-time transfer, at no extra cost, to an AirAsia flight on the same route on or before July 31st, 2013 (subject to availability)
One-time re-routing to any Philippines’ AirAsia flight within 30 days of the original flight date, subject to airport-specific taxes and surcharges (subject to availability)
Conversion of the value of the total fare to an online credit shell with a validity of 180 days