Upon receiving an email from PAL prompting me about a slight change in our Bangkok flight, I immediately went to their website to get my new itinerary. I have always been an OC person when it comes to my travel douments so needless to say, I wanted to print a new set of itinerary and not just the emailed advisory. After 30 minutes of browsing through the website and all its tabs, I figured that they do not have that kind of online feature. So I did my next best option and consulted Mr Google. Good enough, there are travellers on tripadvisor who mentioned https://www.virtuallythere.com.
I immediately clicked the link, typed in my reference number and surname and viola! My itinerary was shown. Another plus point of this site is that you can print a single itinerary for each person included in the booking.
I was going through the printed itineraries when I remembered that it was the same with my previous itinerary from Airphil Express, now PAL Express. I tried retrieving my Cebu Pacific itinerary but to no avail. I guess that is just exclusive to some airlines.
Other options that you can use to reach PAL is through the following:
Hotline: (632) 855-8888
Online Inquiry Feedback Form: http://www1.philippineairlines.com/index.php/contact-us/customer-care/