Passport Application at DFA SM Megamall

*Please refer to my new post for the Passport Renewal info.

Some time this month, I accompanied my Dad and Brother for their New Passport Application. We arrived at the Building C of SM Megamall (bus stop) at 9am, an hour earlier from our schedule. DFA SM Megamall’s schedule is from 10:00am-4:00pm. I scheduled their appointment one month before the appearance day. It was a good thing that I scheduled earlier because as of now, upon checking the DFA SM Megamall appointment site, the earliest you can schedule is first week of July. Whew! I really wanted to finish the application before the school year starts.

I was surprised that many people were already there. Maybe about 15 people in line. Then more people kept on coming. We were only allowed to go to the office which is located at the 7th floor at 10am. Luckily, we were among the first few people who were there.

Tip: If you came in late and there’s a long queue waiting at the elevator, go inside the mall and proceed to the 5th floor of building A. From there, you can use the stairs going to the DFA office. No need to wait for the elevator and the queue.

Make sure to bring the appointment checklist of your application. It is where you will find your appointment date and time. We presented our appointment to the guard at the door then he directed us to the “Attendance Section”, where they are scanning the application forms to confirm the schedule. The person in-charge will get the appointment form and return the application. Then proceed directly to the queuing machine to get your number. Make sure to select the appropriate button (I think I remember seeing New Passport and Renewal. There are 2 more buttons but I forgot what they are. ;)).

Appointment Form


Sample Application Form (just the first part)

After getting your number, proceed to the Processing Section. Make sure to look at the queuing board to check on the number they are currently servicing. Only few people were there at that time so there were many vacant seats. After 5 minutes, my Brother and Dad’s numbers were called. We just presented the application form, original NBI clearance, NSO birth certificate (original and photocopy), and 1 valid ID (original and photocopy). Since my Brother is still a student, he presented his school ID while my Dad presented his unified ID. The staff just re-checked the information, then asked them to sign the application form. (Yes, please do not sign the application form yet. Wait for the DFA staff to ask you to sign it.) The staff also notified us that one of their passport printing machines was not working so he made sure that we do not have a flight in the next few weeks. Then he asked if we are going to pay the regular or rushed processing fee. We chose the regular processing. Wait for the staff to give you the payment form, your application form and documents and your queue number.

For First time passport applicants:

  • Regular Processing (15 working days): Php950.00
  • Express Processing (7 working days): Php1,200.00

Please see complete list of Passport Fees here.

Please see complete list of Requirements here.

We were in the Processing Section for just about 5 minutes. That was really fast. I think it pays to read and research about passport processing to avoid delays. Some people were there for a long time because they had to photocopy some of their requirements. (Note: If you were not able to photocopy your requirements, there is a Photocopying Section just at the back of the waiting area of the Processing Section. I am not sure how much, though. And of course, you also have to fall in line there.)

After getting your processed requirements, proceed to the Payment Section. Present the payment form and your payment. After paying, proceed directly to the Encoding Section. There were also very few people in the Encoding section, perhaps just 1/4 of the waiting area was covered. After a few minutes, my Dad and Brother were called. The DFA staff took their biometrics  – photo and finger prints. They also got their electronic signatures (which my Dad had a hard time because he cannot see the signature. Haha!).

Then the staff asked them to re-check the information especially the spelling to avoid processing delay or re-application. After that, the payment receipts were returned with the stamped Releasing date. Before leaving the office, we went to the Releasing Section to ask about their rules. The guard told me that only immediate family members can pick up the passport. I just have to bring an authorization letter (and maybe 1 ID).

The passport processing was really fast. We were at the DFA office for less than 1 hr. It was also very relaxing inside because of many available seats and good air condition.

The DFA SM Megamall is located at 7th Floor SM Megamall Building C, EDSA corner J. Vargas Avenue, Mandaluyong City.

Update (062513)

On June 21, I claimed my Dad’s passport at the Releasing Section of DFA SM Megamall. I just presented the receipt and my Dad’s authorization letter. It only took me 2 minutes to get his passport. However, on June 24 when I claimed my Brother’s passport, the guy in-charge of Window 1 asked for a photocopy of my ID as well as the receipt and authorization letter. I was surprised because the guard during our appointment date and the staff who gave my Dad’s passport did not ask for my ID. I had to fall in line at the photocopier at the Passport Processing section for a couple of minutes and the price per page is P3.00. Anyway, I told the guy that I was disappointed because my time was wasted and that government offices should have a standard. He cannot just tell me that it differs from one staff to another. Good thing my office is just a couple of minutes away.

74 thoughts on “Passport Application at DFA SM Megamall

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  5. Your post is really helpful..
    I want to know if when will i receive my appoinment confirmation since i fill-up the form a week ago,i’m still abroad but i’ll be back in the philippines 2nd week of december 2013 and i need to renew my passport as soon as i arrive. Does the appointment confirmation will send to my email?and when they will i receive it?-expecting for your helpful reply..thank you..

    • Hi! The appointment confirmation will be sent to your email a few minutes after you sent your application. Please check your email. It should be validated within 24hrs for you to be able to save the slot. I think you have to make an appointment again and make sure to check you email on the same day.

  6. IST OF ACCEPTABLE IDS (At least 1 of the following):

    Government-issued picture IDs such as the following:
    Digitized SSS ID
    Driver’s License
    GSIS E-card
    PRC ID
    IBP ID
    Digitized BIR ID
    Senior Citizen’s ID
    Other acceptable picture IDs such as the following:
    Old College ID
    Alumni ID
    Old Employment IDs

    LIST OF SUPPORTING DOCUMENTS (At least 3 of the following):

    Voter’s ID
    NSO Marriage Contract
    Land Title
    Seaman’s Book
    Elementary or High School Form 137 or Transcript of Records with readable dry seal
    Government Service Record
    NBI Clearance
    Police Clearance
    Barangay Clearance
    Old documents issued at least one year prior to date of application that show correct name, date and place of birth, picture and signature of applicant such as the following:
    NSO Birth Certificate of child / children
    SSS-E1 Form or Microfilmed Copy of SSS-E1 Form
    Income Tax Return
    Voter’s Certification, List of Voters and Voter’s Registration Record (for newly issued VRR,please attach receipt)
    School Yearbook
    Community Tax Certificate

  7. Hi! I’m kinda worried because my flight is on April 9 and my appointment for passport renewal is March 4. I opted for the rush processing but will that be enough? Is there a big chance that my passport’s release will be delayed? I had no problems before when I had my previous passports renewed but that was a long time ago and I’m not sure about the current process. Hope you could help. Thanks!

    • Hi, RB! Based from previous experiences, the passports are always given on time. Last year, they had a problem with one of the printing machines but I got my family’s passports on time. Check with the dfa personnel about the possibility of delay.

      • Thanks for the quick response! I called the customer service hotline and nobody answered even when I waited for almost an hour (grrr). But I’ll try again and wait for their answer on my question that I posted on FB page. Thanks again Sheila!

  8. hi :) may 26 po kc sched ko para makuha ung passport ko., kaso nkakalito cnabiha kc ako na dapat magtxt muna ako b4 pmunta nagtxt nman ako kaso wlang nagrereply di ko 2loy alam ung ppnta ako atska di rin nkalagay kung what time ;( sna mareplyan muh ko thanks

  9. thanks for sharing your experience. Im renewing my passport tom.. how I wish DFA would put up a satellite office at SM MAKATI or in the Glorietta /Greenbelt area also.

  10. Hi, meron ka bang sample copy of authorization letter. I heard that mejo strict sila sa authorization letter e. Thanks

    • HI AJ,

      The letter is actually very simple. Just state the name of the person claiming the passport as well as your relationship. Based from the DFA staff I talked to, you should be an immediate family member to claim the passport. Also bring the copy of the receipts and photocopies of your ID and the passport owner’s ID.

      I hope this helps. Thanks!

      Here’s the sample:

      This is to authorize my (state relatioship; e.g. sister, daughter), NAME, to claim my passport on my behalf. I have enclosed a copy of my valid ID and the payment receipt. Thank you.

  11. hi,ask ko lng if pwede na po ba kukuha ng passport if ito lng meron ako…nso birthcertificate at marriege certificate,nbi,police clearance,postal id,college old id,at old employment id…..wla po kc me valid id,except lng nyan…thanks po

  12. Hi. Would just like to ask if it is necessary to have the NBI Clearance and the Police Clearance to have a ‘Travel Abroad’ purpose? Or just an ordinary one? Thank you!

    • Hi Sarah,

      For my part, I just used the NBI clearance. When you file for your NBI clearance state the purpose ‘for travel abroad’. No need for Police Clearance if you have other valid government IDs available: SSS, Voters, Driver’s License, etc.



  13. Hi. Ask co lang ntong nov. 20 n ang appointment co.. Pwede n b tong req. N hawak co?
    B.c. nso
    M.c. nso
    Sss id
    Brgy. Clearance

    Nwwala kc ung e1 form co
    And pwede b ung old police clearance?

  14. Hi again.. Panu pu kaua maffollow up ang release ng paspport? Kc express ang process n pnili co.. Pero from nov.20. Dec. 1-8 p dw ang release.. And d p dw sure un n marrelease… E rush process n nga un… Pls. Help me.. I need my passport immediately. Tnx

  15. Anyone could help out, is there any options how can i get my tracking no. Application passport? I lost my reciept where we can see the tracking no. That we used to update for passport application. I have other proof that i finished getting my passport, i still have my courier/delivery reciept.

  16. Hi ma’am Shiela.. may i ask if ever walang valid I.D. ok na po ba ang 3 supporting documents like brgy., police & NBI clearance plus NSO bc..? Thanks.. :)

      • Hi again.. Thanks for the quick response.. :)

        As in wala talaga akong govt. issued i.d. Even old college i.d. (misplaced) applied already for new postal i.d. (pvc card) but matagal pa ang release.. Upcoming appointment is on Feb. 25 :( need to get passport before 1st-2nd week of March..

  17. hello, this is great stuff! quick question, for lost expired passport renewal can DFA SM Megamall accommodate that? or should it be done at ASEANA Macapagal Branch only?

  18.’am what if I could not be able to get the reference #..but i already applied for appointment i got the date and time but im not sure of it coz i did not get the reference’am ano po gagawin q??please help me poh

  19. ..MA’AM ano poh gagwin q pacenxa n poh first time q lng poh kc pag apply para sa passport sabi po kc xa list hindi ka papapasukin ng guard pag wala ka maipresent na reference #..please help me pohh june 26 na poh kc pero hndi poh aq sure iff na approbahan po ba un..kelangan q n poh kc mka pa passport maam.

  20. agad poh ba na makukuha ung reference number after nag apply?nag out poh kc aq agad maam after getting the date and time..wala n poh ba ibang paraan??

  21. ala parin po un passport ko pina deliver ko pa nmna di nman po pla real time ,, release date nf passport ko po is june 15-18 gang naun wla parin po,, paalis n po ako sa june 25 kelangan ko na po un passport ko asap!

  22. wla parin po un passport ko june 15-18 ang expected release ng p.port ko gang naun ala parin po malapit n ang alis ko pano to? pinadeliver ko pa nman din kala ko real time po kau

  23. please nman po jericho d, idmilao expected date ng release june 15-18 2015
    ganng naun po ala parin un passport ko po.

  24. may nagsabi po kc na hnd na daw pwede e renew ung green passport kukuha na lang daw po ng new passport. anu anu po ba requirement s kung pwede pa e renew ung green passport, thanks ronnie

  25. good am im jennifer ceprado bendijo magtatanung lang sana ako kung anu na bang update sa status ng aking passport realeasing pa dapat ito nung july 14 -20 2015 kaso hindi pa daw dumadating ang delivery ng mga passport dahil daw sa printing error ng mga machine kaya hindi ko pa nakukuha ang passport ko magiisang buwan na pero hanggang ngayon wala pa rin akong malinaw na nakukuhang sagot sa dfa kung kelan ang exact na release ng aking passport tuwing mageemail naman ako sa binigay nilang email address laging reply ng email sakin maghintay daw ako dahil chinecheck pa daw sa bangko central ang mga passport at prinaprioritize na daw pero bakit wala pa ring nangyayari laging sinasabing antayin ang upadate pero hindi naman na ulit nageemail sa dfa megamall ako nagprocess na aking passport express ang process na aking pinagawa dahil sa kailangan ko na makakuha ng aking passaporte kaya sana ay marelease na ito maging priority niyo sana ang email ko na ito. para saan pa ang regular at express na prosesso kung ganito din naman ang mangyayari . Aasahan ko na sana magreply kayo sa email ko at bigyan niyo ito ng kaukulang pansin at karapat dapat na aksyonan agad.

    • Hi Jennifer. Hindi po ako nagtatrabaho sa DFA kaya wala po akong magagawa para mapadali ang proseso ng pagrerelease ng passport nyo. Ordinaryong mamamayan lang din po ako na nag-aapply ng pasaporte sa DFA. Maaaring nagkaroon po talaga ng aberya sa pagpiprint ng mga passport kaya po natatagalan ang pagrerelease ng DFA. Maaring mahuli ito ng 1-2 linggo depende po sa damage sa printing. Ifollow up nyo nalang po ulit sa kanila o kung malapit naman kayo sa opisina nila, maaari kayong pumunta para magtanong.

  26. hi. it is possible na magrenew aq ng passport sa dfa aseana even if my appointment is in dfa sm megamall? sept 3 kasi ang appointment q sa megamall (which i scheduled a month ago) kaso ironically, sept 3 ko din ang claiming date ng red ribbon docs ko sa dfa aseana (i just received the claim stub and sa aseana lang pwede iclaim).. so to save time effort and money dun q na rin sana gagawin ang passport renewal… may idea ka ba? thanks

  27. Hi good day.. ask ko lng po if ok lng kahit walang NBI pero may police clearance ako expired nga lng po.
    I have Pag Ibig. Tin. Brgy Id. Phil health ID and School ID. Meron dn po ako TOR and diplomA AND NSO pede na po ba un requirements ko?

    • Hi Bobby, yung NSO ayan kailangan talaga. For the police clearance since expired na, hindi na nila tatanggapin. As for the other IDs that you can submit, I think pwede na ang TIN. Not so sure about the others that you mentioned. Yung school ID ang alam ko tinatanggap lang yun kapag fresh grad ka at unemployed pa. Dalhin mo nalang lahat ng ID mo na may picture, birthdate, address at signature. yun kasi ang madalas nilang hinahanap

  28. Hj. i have 2 old school i.d high schl. And college.. voters id nso and bgry clearance. These documents po ba enough na sa dfa?ska pwd b ko punta mas maaga sa appointment time ko? 3pm kc npili ko.. thanks :)

    • Hi Ara, for the appointment time pwede ka naman pumunta ng earlier. Sa DFA megamall, 30 minutes before your schedule pwede ka nang pumila. Yung school IDs ang alam ko tinatanggap lang nila kapag fresh grad/current student/unemployed ka pa. Definitely needed ang NSO. just bring your IDs na may complete name, birthdate, picture, address at signature

  29. Hi Jennifer, just among many applicants, my problem is also the delayed releasing of my new passport. Have filed my application last August 01, 2015 and availed services of LBC-DFAMPC but until now I have not received my passport. Nevertheless you mentioned in your comments that such is just normal due possibility of machine printing problems, In my case its now 47 days since I filed. I can wait if it is normally happening but my worry is that I have signed a waiver with LBC-DFAMC for any circumtances it may caused during delivery. Please advise. Thanks/Rudy

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